Support
We believe that outstanding client support is essential, especially in the field of technology, which can be complex and daunting for many people. We work hard to maintain a good reputation when it comes to training, after-sales service and easy-to-access support. With ForeFront Presentation Media, help is always just a phone-call away, with on-site support available within a short space of time. We also provide FAQs and troubleshooting to help you get things up and running as quickly as possible, should you ever experience a technical glitch.
Presentation Equipment Repairs
Our equipment comes with trusted warranties providing you as a client with protection should there ever be a defect with your product. Items are either replaced or repaired under warranty. Because we only stock top-quality products, defects are rare. However, in the event of a problem, we appreciate the inconvenience that may result and we always aim to provide a quick turnaround time to minimise any downtime. We assure you of ethical and professional conduct should presentation equipment ever need to be repaired or replaced.
Projector Repairs
It’s fairly common for audio-visual projectors to require some basic maintenance and parts replacement. Whether it’s a lamp bulb that needs changing or a broken part that’s been damaged, we are able to source a wide range of projector parts. Servicing by technicians is also offered. Quotes are always provided before any repair work is undertaken and before any consumables are replaced. This ensures that clients are able to make an informed decision about repair costs and related charges.
Audio Visual and Video Conferencing Repairs and Maintenance
Your business can rely on ForeFront Presentation Media to take care of all your audio-visual, conferencing and communication technology. In addition to multimedia data projectors, we do repair and maintenance work for most branded products. We also do development work and control system programming that is highly customised. ForeFront Presentation Media is a Polycom bridge certified installer and programmer in South Africa.
Maintenance Contracts / Service Level Agreements
Because modern businesses rely so heavily on communication and technology, it’s a good idea to keep your audio-visual equipment in good working order. A useful solution is our maintenance or Service Level Agreements, which gives you support and assistance when you need it. Response times are set in the SLA and strictly adhered to but regardless of this being in place, repairs, maintenance and replacements are always done as quickly as possible by expert teams. In addition to a 24-hour helpline, we also offer the following call outs:
On-Site Support
Our technicians can visit your premises to do an on-site assessment of your equipment. If faults are identified, we repair them then and there is possible, especially if they related to problems like cable faults and terminal point issues. If required, faulty equipment is removed for repairs and re-installed as quickly as possible to limit any inconvenience.
Off-Site Support
Telephonic and email support is available regarding any equipment that we have installed or any service we have provided. We have hands-on experience in managing this kind of support, which can be highly successful and cost effective. Our technicians can help you with common problems and comprehensive troubleshooting. Our telephonic/mobile help-line is available to clients 24/7.